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ApplianceOnline.co.za
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Security, Payment Gateways and the Consumer Protection Act

ApplianceOnline.co.za wants to make online shopping quick, easy and secure.

Security

We make use of SSL encryption and 3D secure on our site.

 SSL encryption is a protocol developed for transfering documents via the web. ApplianceOnline.co.za uses the SSL encryption protocol for securing classified information, namely your credit card and payment details. 3D Secure is a further security protocol designed to be an additional security layer for online credit and debit cards. 3-D Secure adds an authentication step for online payments. 

Payment Gateways

 The ApplianceOnlline.co.za payment gateway options available are:

  • Visa
  • Mastercard
  • EFT
  • Instant EFT
  • Geotrust
  • PayPal
  • eBucks

 Consumer Protection Act

 ApplianceOnline.co.za promotes smart online shopping-Know your rights when you shop online!

Thanks to the CPA, South Africans have a great deal of protection when buying goods online.

The Electronic Communications and Transactions (ECT) Act was enacted in 2002 and contains consumer protection provisions for electronic transactions – like shopping online.

To break it down, the ECT Act offers the following protection:

  1. The vendor must provide the consumer with certain specified information of the vendor (section 43);
  2. The vendor must provide the consumer with an opportunity to review, correct or withdraw from a transaction (section 43);
  3. The vendor must implement a specified secure payment system  (section 43);
  4. The consumer has a cooling off period of seven days (section 44);
  5. The consumer has certain options in the event of a vendor offering unsolicited goods, services or communications (section 45); and
  6. A vendor must perform within 30 days from which the order was received, or a time period alternatively agreed with the consumer (section 46).

In addition, the CPA requires that:

  1. A vendor may not require a consumer to buy other goods or services as a condition of offering to supply certain goods or services (section 13);
  2. Goods must correspond to the sample and description given to a consumer (section 18(4));
  3. A vendor must disclose information on goods or services in plain English (section 22) and not in a way to mislead the consumer or prospective consumer (section 24(2));
  4. Any provision in an agreement with a consumer that: limits the vendor`s liability or risk; assumes risk or liability on the consumer; or requests the consumer to indemnify the vendor, must be drawn to the consumer`s attention (section 49);
  5. A vendor must deliver goods or services of good quality, free of defects and reasonably suitable for the purpose for which they were required. Where a consumer specifically informs a vendor of a particular purpose he wishes to acquire goods or services for, the consumer can expect the goods or services to be suitable for that purpose (section 55); and
  6. A vendor must offer goods or services in its business name (section 79).

Between the two Acts, online shoppers are extremely well protected. ApplianceOnline.co.za abides by CPA and ECT.

Contact Us

Help@ApplianceOnline.co.za
Info@ApplianceOnline.co.za
Dunkeld West, Johannesburg, South Africa, 2196
Live Chat Now(Bottom Left)
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About Us

South Africa’s largest online Appliance store with the widest range of fridges, freezers, dishwashers, tumble dryers, washing machines, small appliances & more. Order now for door-to-door, nationwide delivery.

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